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Like many websites, our website uses cookies to distinguish you from other users of our website.

Cookies enable a small amount of data to be stored on your device (such as a computer or mobile phone) when you access websites and mobile applications on the internet.

Cookies help us to provide you with a good experience when you browse our website and also allow us to review typical user journeys through the website to help us in making future website improvements.

1. The types and categories of cookies we use

Cookie duration

There are two types of cookie which can be stored on your device:

  • a session cookie which lasts for the amount of time you keep your web browser open for, and

  • a persistent cookie which is stored on your device for a set period of time.

We use both of these types of cookies on this website.  

Cookie categories

We use the following two categories of these cookies in this website:

  • "Strictly necessary" cookies. These are cookies that are required for the operation of our website, such as to support site navigation and search functionality.

  • "Analytical or performance" cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it, duration and time of visits, type of web browsers used and other general data. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We use Google Analytics to provide these cookies. This involves the setting of both session and persistent cookies to help us understand user behaviour. The session cookies (_utmb and _utmc) tell us when a user enters the website and either exits it or performs no further actions for longer than 30 minutes. The persistent cookies (_utma and _utmz) tells us how visitors find our website and their uniqueness i.e. their number of visits and how recent or frequent they are.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Type

Description and Purpose

CookieControl

Privacy

Holds user preference for whether analytical or performance cookies are allowed to be stored on the device

XSRF-TOKEN

Security

Protects users against XSRF vulnerabilities detailed at https://cwe.mitre.org/data/definitions/352.html

royalmailpensions_session

Security

This is used to control access to the administrative area of the website

_utmb

_utmc

Analytics/ Performance

Google Analytics cookies that identify when a user enters website and either exits it or performs no further actions for longer than 30 minutes

_utma

_utmz

Analytics/ Performance

Google Analytics cookies that where how visitors find our website and their uniqueness i.e. their number of visits and how recent or frequent they are

 

2. Your choices in relation to cookies

When you first visit our website, you will be asked to confirm whether you agree to analytical or performance cookies (“additional cookies”) being placed on your device. You can change your choices by clicking on the “View cookies” link at the bottom of the website.

At the same time, a small number of strictly necessary and functional cookies will be placed on your device automatically in order to allow the Website to function.

By continuing to use this website, you are consenting to us placing cookies on your device for the purposes detailed above.

If you do not want cookies placed on your device, you can also find details of how to block them on the most widely used devices and browsers at allaboutcookies.org. However, if you choose to reject cookies or use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website and it will also affect our ability to update the website to cater for your preferences and improve the website's performance.

You can also block all Google Analytics cookies across all websites by getting the Google Analytics Opt-out Browser Add-on.

This Cookie Policy was last updated on 5 April 2023.

We will review this Policy regularly and post any updates on our website. This will include updates to take into account changes to the website and the information we may collect through it as we develop it.

Page last updated 1 May 2024