The Collective Plan has been designed so you don’t need to make too many decisions to save towards your income for life and lump sum.

But, if you do want to talk to someone, or need any help, then you can reach out to the Pensions Service Centre.

The Pensions Service Centre

Once the Collective Plan launches on 7 October 2024, the Pensions Service Centre can help you with your questions and give you information about the Collective Plan. In the meantime, please contact Royal Mail using the transition contact form regarding the transition to the Collective Plan, or contact one of the other Royal Mail pensions if you have a question about your existing pension.

Media & Press Enquiries

For any media and press enquiries, please contact: rmcpp@helmpartners.co.uk

Advice about your income for life or lump sum

We, and Royal Mail, can’t give you any advice around your income for life or lump sum.

But if you’d like support with making any decisions, you can get that advice from other places.

Royal Mail's HR Services

For help with any payments into the Collective Plan, you can call the Pay helpline on 0345 6060 603.

If you have any questions about Royal Mail policy, you can call the Policy helpline on 0345 604 2787.

Or you can message HR Services using the Royal Mail People App or My PSP.

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