The Collective Plan has been designed so you don’t need to make too many decisions to save towards your income for life and lump sum.
But, if you do want to talk to someone, or need any help, then you can reach out to the Pensions Service Centre.
The Collective Plan winter newsletter is now available!
You can view the latest edition online or wait for your printed copy to arrive in the post.
Click the button below to read the newsletter online.
The Collective Plan Helpline
The Collective Plan Helpline can help you with your questions and give you information about the Collective Plan.
Please have your member number, Royal Mail Employee ID or National Insurance (NI) number to hand if you call the Helpline, or include one of them along with your full name and date of birth in your correspondence if you email or write. This is so the Helpline can verify your identity. You can find your NI number on your payslip.
Call the Helpline on: 0345 604 3741
Opening hours are Monday to Friday, 9AM to 5PM (excluding Bank Holidays)
Email them at: collectiveplanhelpline@royalmail.com
Write to them at:
PO Box 6148,
2nd Floor Pensions Service Centre,
Pond Street,
Sheffield,
S98 6AD
Complaints and feedback
If there is an issue relating to the Collective Plan or you have any feedback about the Collective Plan, you should at the earliest opportunity discuss the matter with the Pensions Service Centre as the Collective Plan’s administrator.
On occasions when you cannot resolve the matter that way, there are other options available to you which are detailed in the Collective Plan’s Handbook.
Page last updated on 21 November 2025